Privacy Policy

Our commitment to privacy:

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. From time to time, we may change this Privacy Policy, as we continuously update and improve our service. Accordingly, please check back periodically.

The information we collect:

We do not collect personal information (including your email address) unless we first ask you for it. We may request that you voluntarily supply us with information, including your e-mail address, street address, telephone number or other information so that we may enhance your site visit or follow up with you after your visit. Whether you provide any information is entirely up to you.

The way we use information:

If you have voluntarily provided information, you consented to the collection and use of your personally identifiable information as described in this Privacy Policy. We use the personal information you provide us, including your email address, only to complete your request. We do not share this information with outside parties except to the extent it is necessary to complete that request.

WeatherGard may also disclose information in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect and defend our rights or property; © enforce the Web site Terms and Conditions of Use; or (d) act to protect the interests of our users or others.

Conversational SMS Data:

We collect phone numbers you provide when you initiate or respond to conversational SMS with us, such as for customer support, inquiries, or scheduling appointments. We also collect the content of your messages to respond effectively.

SMS Data Sharing:

We do not share your phone number or message content with third parties, except as required by law or to deliver SMS services (e.g., with our SMS provider, RingCentral).

SMS Opt-Out:

You can stop receiving SMS at any time by replying “STOP” to any message. We will immediately cease sending conversational messages, including appointment-related texts.

SMS Data Retention:

We retain your phone number and message content indefinitely as part of our customer records to maintain a complete history of interactions for business purposes.

Our commitment to data security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our commitment to children’s privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Your choices about collection, use, and distribution of your data:

If you have voluntarily provided information, you consented to the collection and use of your personally identifiable information as described in this Privacy Policy. If, in connection with your use of a particular service, we ask to use your data in a way not described in this Privacy Policy and you do not wish to permit that use, you can choose not to use the particular service.

If you have voluntarily provided personally identifiable information, we may, from time to time, send you mail or e-mail regarding products and services.

How you can access or correct your information:

All personally identifiable information can be confirmed or updated by contacting a WeatherGard representative at 800-377-8886. For safety purposes you will be asked to confirm the information you provided to WeatherGard before a representative will assist you. Upon clearance any update will be added to your file.

To protect your privacy and security, we may also take additional steps to verify your identity before granting access or making corrections.